1Our approach
We are a small team and we treat people the way we would want to be treated. If something goes wrong on our end, we fix it. At the same time, prescription and personalized medications are regulated products, and some refunds are not possible by law and pharmacy policy. This page explains where each line falls.
2Consultation and medical review fees
A licensed provider spends real time reviewing your information. If a provider reviews your case and decides treatment is not appropriate for you, you are not charged for medication. Any fee for the medical review itself covers the provider's clinical time and is generally non-refundable once that review has happened. If you were charged for a review that did not take place, contact us and we will refund it. [CONFIRM FEE FLOW WITH ACTUAL BILLING SETUP]
3Medications cannot be returned
For your safety and the safety of others, prescription medications, including compounded and personalized medications, cannot be returned, resold, or refunded once they have been prepared and shipped. This is standard practice and is required by pharmacy law and regulation. A shipped medication cannot be verified as unopened, untampered, or properly stored once it leaves the pharmacy, so it cannot re-enter the supply. Please review your plan and confirm your details before your order ships.
4Damaged, defective, or wrong orders
If your order arrives damaged, defective, or is not what your provider prescribed, contact us within [DEFECT WINDOW] days of delivery with your order number and a photo if you can. We will work with the pharmacy to replace it or make it right at no cost to you. This is separate from a change of mind, which the medication rule above still covers.
5Subscriptions and refills
If you are on a subscription or automatic refill, you can cancel at any time before your next fill is prepared, through your account or by contacting us. Once a refill has been prepared and shipped, the medication rule above applies and that shipment is not refundable. Cancelling stops future fills. It does not refund a fill already on its way.
6How to request a refund
Email hello@secondseasonhealth.com with your order number and what happened. We review every request individually and respond as quickly as our small team can. Approved refunds are returned to your original payment method, and it can take several business days for your bank to post them.
7Payment disputes
If something looks wrong on your statement, please contact us first. Almost everything can be sorted out faster by email than through a bank dispute, and we would rather fix it directly than have a charge reversed with no chance to help.
8Contact
Second Season Health LLC
[BUSINESS MAILING ADDRESS]
hello@secondseasonhealth.com